Add or Remove a Pet

Pets can only be added and/or removed at the hospital level. Please reach out to your hospital for assistance. Once they've completed this a...

Update your Pet's Profile Picture

You can update your pet's profile picture by following these steps:1.  Select your Pet's Profile from the upper right corner2.&nbs...

View Pet's Vaccine Status

You can view your pet's vaccine status right from the app: 1.  Select your Pet's Profile from the upper right corne...

View Care Instructions

You can view Care Instructions that your hospital wrote for your pet right from the app by following these steps:Select your Pet’s Profile f...

View Test Results

You can view your pet's test results right from the app by following these instructions:Select your Pet’s Profile from the upper right corne...

Report Issue with app

To report a technical support issue with the myVCA mobile appSelect the Menu Icon  from the upper left cornerSelect Technical Help...

View Invoice History

You can view your invoice history right from the app by following these steps:Select the Menu icon  from the upper left cornerSele...

Update Primary Hospital

If you attend multiple VCA hospitals, or if you've moved VCA hospitals and would like to see updated information, you can update your primar...

Update your CareClub Payment Method

You can update your CareClub payment information right from the app:1.  Select the Menu icon from the upper left corner2. &nb...

Book an Appointment

You can book an appointment right from the myVCA app:Select the blue Book Appointment button on the homepageClick Select PetS...

View Pet's Microchip Number

You can view your pet's microchip number directly from the app:Select your Pet’s Icon from the upper right corner Select Edit Pet from the u...

Update Username

Update Username:To update your username for logging into the app, you can simply go through the registration process again.  This ...

Update your Online Order

Update Online Orders:To update your online order, you can follow the below steps:Select shopping cart in lower right cornerScroll to “Manage...

Prescription Refill

Prescription RefillCurrently, some medications are not supported for direct in app refills but will be very soon. We appreciate your patienc...

Dosing Reminders

To create a new dosing reminder:From the dashboard, open the dosing reminders windowSelect new reminderEnter medication nameChoose petChoose...

CareClub Enrollment

To enroll your pet in a CareClub Plan, you can follow these steps:From the dashboard, select the menu in the upper left cornerSelect CareClu...

View Medical Overview

View Medical OverviewYou can view your pet's medical overview right from the app: 1.  Select your Pet's Profile from the...

Reporting Medications and Products to myVCA

This feature allows you to report any products or medications that you are giving your pet that are not purchased through your VCA hospital....

Messages from my Hospital

You are now able to access and respond to text messages from your VCA hospital right in the myVCA app!To access your messages, click on the ...

Change password

To change your password for logging into the app, please follow the below steps:From the app mainscreen / dashboard, select the hamburger me...